JOE BERCHTOLD: We also need to recognize how industrial scalpers using bots and cyberattacks to unfairly gain tickets has contributed to this awful experience. Joe Berchtold with Ticketmaster-affiliated Live Nation said the company took responsibility for the problems on its website, but the secondhand market was also to blame. The debacle resulted in congressional hearings, where Ticketmaster faced accusations that its dominance in the market and a lack of competition is to blame. Fans across the nation faced similar problems. SCHUTSKY: Eras Tour ticket prices originally averaged around $250 each but fetched an average of nearly $2,200 on the resale market. So Abelar says she went to the secondhand ticket market, but.ĪBELAR: There was no possible way that I could ever justify paying anything close to what they were going for at that time. SCHUTSKY: Abelar never even got a chance to see what tickets were available because Ticketmaster's website experienced now-infamous crashes that booted thousands of fans from the website. LISA ABELAR: I remember feeling really frustrated, thinking, what are you talking about? There must be a glitch, or there must be something wrong. WAYNE SCHUTSKY, BYLINE: Ahead of Taylor Swift's Eras Tour launch in Glendale, Ariz., Lisa Abelar marked her calendar to make sure she could snag tickets for her two daughters, who she described as hardcore Swifties. Wayne Schutsky reports from KJZZ in Phoenix. In Arizona, state lawmakers are trying to address the problem. Some blame bots for flooding ticket selling sites, saying they buy up tickets and create bidding wars on the resale market. Many fans have had to deal with surging ticket prices for popular tours in recent years.